Store Policies
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express, Discover, and Echeck.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Currently we only ship to the lower 48 states. Shipping and handling fees are flat fees per clock. We have flat fee shipping to simplify your shopping experience.Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. We don't offer rush delivery at this time. Our warehouses are centrally located so your new clock will arrive promptly. Note: Longer delivery times will be experienced around holidays. If there will be any delays in shipping your clock we will notify you by e-mail within 48 hours. We are unable to P.O. or APO boxes.
Shipping address differs from billing address. For your convenience, we can ship your order to an address other than your billing address, although it may slightly delay your order. As a security precaution, we request that your alternate shipping address be on file with your credit card company. For your protection, we call and verify every order that is shipped to any person or address other than the card holder or address the bank has on file. For quick processing, the card holder may contact us directly to verify this information right after the order is placed. We also do not ship to P.O. or APO Boxes for security purposes.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. All products come with a manufactures warranty. No warranties expressed or implied are offered by FamilyTimeClocks.com. Note: Please return manufactures warranty card if supplied. If a warranty issue arises please contact us. We will help you through the process of repair or replacement. Be assured we want you to be pleased with your purchase Do not return products to us without first contacting us to receive instructions. If an item is to be returned due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to support@FamilyTimeClocks.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
There is a 20% restocking fee for all non-defective returns.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Typographical Errors.We do our best to check for errors. However, in the case that a product has been mispriced (through a typographical error), we will notify you and inform you of the actual price the product should have been marked. We will thank you for pointing it out.
